This Privacy Policy explains how we collect, use, store, and protect the information provided by drivers (“you”, “driver”) who use our ride-booking driver application (“Driver App”, “Service”). By using the Driver App, you agree to the practices described in this policy.
1. Information We Collect
a. Personal Information
We may collect and store:
- Full name
- Mobile number
- Email address
- Profile photo
- Driving licence details
- Vehicle registration details
- ID proof (as required by law)
b. Location Information
- Real-time GPS location while online
- Pickup and drop-off points
- Trip routes and travel history
This data is required for navigation, safety, and trip assignment.
c. Device Information
- Device model, OS version
- IP address
- Device identifiers
- App logs and crash reports
Used for app optimization and fraud detection.
d. Financial Information
- Bank account or payout details (for settlements)
- Earnings and payment records
Note: We do not store full debit/credit card details.
e. Usage Information
- Trip acceptance, cancellation, and completion data
- Ratings and feedback
- Driver behavior and performance analytics
2. How We Use Your Information
Your data is used for the following purposes:
- To create and manage your driver account
- To verify your identity and documents
- To assign trips based on your availability and location
- To enable navigation and track trips for safety
- To calculate earnings, incentives, and commissions
- To ensure compliance with local transport regulations
- To detect and prevent fraudulent activities
- To communicate important updates, safety alerts, or support messages
- To improve the performance and quality of the platform
3. Sharing of Information
We share driver information only when necessary:
a. With Customers
- Driver name
- Profile photo
- Vehicle details
- Vehicle number
- Approximate distance and arrival time
- Contact number (may be masked where possible)
b. With Third-Party Service Providers
- Payment settlement partners
- Cloud hosting providers
- SMS/OTP vendors
- Analytics and safety tools
These partners are required to follow data-protection standards.
c. Legal & Safety Requirements
We may disclose information if:
- Required by law, court order, or government authority
- Necessary to handle disputes, accidents, or safety investigations
- Needed to protect customers, drivers, or the public
We do not sell your personal data to third parties.
4. Data Security
We use strong security measures to protect your data, including:
- Encrypted communication
- Secure storage systems
- Limited access to driver information
- Regular security checks and updates
Although we take all reasonable steps, no digital system can guarantee 100% security.
5. Your Rights
You have the right to:
- Access and update your personal information
- Request account deletion
- Correct inaccurate details
- Disable location access (but the app cannot function without it)
- Raise concerns regarding data usage
Requests can be made through the driver support team.
6. Data Retention
We retain your information:
- As long as your driver account is active
- As legally required for tax, regulatory, and safety purposes
- Trip records may be retained longer to comply with transport laws
When no longer needed, data is securely deleted.
7. Cookies & Tracking Technologies
The Driver App may use:
- Cookies
- Device identifiers
- Analytics tools
These help track performance, detect fraud, and improve driver experience.
8. Children’s Privacy
The Driver App is not intended for anyone under 18.
We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this Privacy Policy periodically.
Continued use of the Driver App after updates means you accept the revised terms.
10. Contact Us
- For any questions, concerns, or requests related to this Privacy Policy, you may contact our support team through the Driver App or via official email. By email: mealsfly@gmail.com