This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-booking application (“App”, “Service”). We are committed to protecting your personal data and ensuring a safe and transparent user experience. By using our App, you agree to the practices described in this policy.
1. Information We Collect
a. Personal Information
When you create an account or use our services, we may collect:
- Full name
- Mobile number
- Email address
- Profile photo (optional)
- Payment-related information (not stored directly; processed through secure third-party gateways)
b. Location Information
- Your real-time location to match you with nearby drivers
- Pickup and drop-off addresses
- Route and trip history for safety, support, and accurate fare calculation
c. Device Information
- Device model, operating system, app version
- IP address, browser type
- Device identifiers for fraud prevention and analytics
d. Usage Information
- Interactions with the app
- Booking history
- Customer support chats or call logs (for quality and safety)
2. How We Use Your Information
We use your data to:
- Create and manage your customer account
- Process ride bookings and payments
- Facilitate communication between riders and drivers
- Provide accurate route navigation and fare calculation
- Improve app performance, safety, and reliability
- Offer promotions, discounts, or relevant updates
- Prevent fraudulent or unauthorized activities
- Provide 24/7 customer support
3. Sharing of Information
We may share your information only in the following cases:
a. With Drivers
- Your name, pickup location, drop-off location, and contact number (masked where possible).
b. With Service Providers
- Payment gateways
- SMS/OTP service providers
- Cloud hosting and analytics partners
c. For Legal & Safety Purposes
- If required by law, court order, or government request
- To protect our users, prevent fraud, or ensure public safety
We never sell your personal data to third parties.
4. Data Security
We implement advanced security measures to safeguard your information, including:
- Encrypted data transmission
- Secure login authentication
- Restricted access to customer data
- Regular security audits
Despite our efforts, no system is 100% secure, but we continuously work to enhance protection.
5. Your Rights
You may:
- Access and update your personal information
- Request deletion of your account
- Disable location permissions (however, app features may be limited)
- Opt out of promotional notifications
6. Data Retention
We retain your information:
- As long as your account is active
- As required for legal, tax, or dispute resolution purposes
- Trip history may be stored for regulatory compliance and safety
- Once no longer needed, data is securely deleted.
7. Children’s Privacy
Our services are not intended for users under the age of 18. We do not knowingly collect information from minors.
8. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the App after changes indicates acceptance of the updated terms.
9. Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- By email: mealsfly@gmail.com